7 Tips to find the right estate agent

How to find the right estate agent in Southend on SeaChoosing an estate agent to sell your home can be a daunting task. For most of us, selling a house is one of the greatest financial decisions we will make. For that reason, it is extremely important to select an estate agent who has your best interests at heart. The decision should not be based on who charges the lowest fees either. There are many other important factors that must be considered when choosing an estate agent in Southend-on-Sea to sell your property.

1. Ask people for their recommendations

Rather obvious? Yes, but you’d be surprised how many vendors simply choose the estate agent they drive past each day without really knowing much about them. Ask your friends, colleagues and neighbours who they have used in the past and which local Southend estate agents they would recommend.

2. Choose an agent that sells similar properties to yours

What particular type of property are you selling? Is it a four bedroom family home in an area with great schools or a stylish studio apartment in the town centre? This can help determine which Southend estate agent you choose. Some agents are general residential agents selling all types of homes but within a relatively small postcode area. Others may cover an entire county but specialise in particular types of property such as houses with stables, or homes with business premises like a shop or office. It is essential to choose an agent that has experience in selling the type of property you want to put on the market. This is because their reputation will attract particular types of potential buyers who will hopefully view and ultimately purchase your property.

3. Think like a buyer and put yourself in their shoes

When you’re looking at property for sale in Southend, where would you look and what influences your decision? Walk around your local area spotting ‘For Sale’ boards, and even more importantly, ‘Sold’ boards. These agents must be communicating with potential buyers.

4. There is no need to sell & buy via the same agent

Just because you are buying a property from one particular Southend-on-Sea estate agents, doesn’t mean it’s necessarily the best agent to sell your property. What’s important when selling isn’t the same when you’re buying.

5. Check the contract before you instruct an estate agent

It is essential to check the contract thoroughly. If necessary ask your solicitor to read it through first. Contracts can sometimes tie in vendors for long periods of time, so if you do encounter poor customer service or any other problems along the way, you might have to continue working together for quite some time and that could be detrimental to completing your sale.

6. How does the estate agency intends to market your property?

Which property portals do they use for advertising? Look at their property particulars and compare them to those of other estate agents. Do they take out weekly adverts in the local newspaper property supplement? Ask yourself “How will a potential buyer find my property if it’s on the market with this agent?”.

7. Check the estate agents’ credentials and trading history

Sometimes this is easier said than done. However, you can ask if they are a member of any accreditation schemes and whether they hold any trade association memberships. Reputable agents will be member of the NAEA (the National Association of Estate Agents) and support The Property Ombudsman. There is plenty of information available online that will help you to check your chosen agency before you sign on the dotted line. If you keep these points in mind when choosing a Southend estate agent you should find a company that suits your needs, works hard to sell your property and that you can recommend to your friends and family in future.


Lisa Clark is Sales Manager at Pace Plc, an independent Estate Agency in Southend on Sea. She deals with every aspect of the sales process, providing expert and honest advice together with tailor-made marketing plans for each property she lists for sale.

She prides herself on providing excellent customer service and takes a highly proactive approach to achieving the best possible price and sale time for our clients in an increasingly competitive property marketplace.

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"I am a landlady with many properties and have dealt with Pace for about 10 years. Marcus is very friendly, honest, efficient and helpful and has made my letting experience extremely easy always finding me suitable tenants. I have nothing but praise for Marcus who has been with Pace many years.

Mary R

After renovating a block of 21 flats to place into our rental portfolio we instructed PACE and gave them two weeks to let all the units on a sole agency basis. They marketed the flats for a week and conducted a strict open house event on the following Sunday for 4 hours. Within this slot 15 flats were let with the remainder let the following week.

The Director of Runwood Homes

As a landlord with multiple HMO properties, I have employed the services of PACE for a number of years now as they ensure I have my required specification of tenant placed in all my rooms. I only let rooms to employed applicants and very much favour their opening hours as this attracts and accommodates the right people.

Johnathon Simons HMO Landlord

Sara is my dedicated property manager and has been for some time. I have always found Sara to be a very professional member of staff. Sara always keeps me informed and provides regular visit reports, which is important for any landlord. Sara deals with any problem that befalls her, contacting me if she needs to. Sara will discuss any problem and invariably come to a solution.

Raymond Durrant – multi property landlord

The staff are always friendly and helpful, my special thanks to Sara, we have built a very special rapport and I feel very comfortable phoning if I need anything. I feel very happy that I have one person to deal with all of my issues.

Evelin Jenkins - Tenant

We cannot stress how much we appreciate having a dedicated property manager for our properties. We live 350 miles away and also spend a great deal of the winter out of the country. To be able to phone our manager who understands our properties and how we operate is for us complete peace of mind.

Peter and Maureen Mason – Multi property landlords

I was extremely thankful I chose PACE to conduct the sale of my property and extremely grateful to Sue Mellor who worked very hard to ensure a smooth transaction. She was most knowledgeable and professional throughout, always reachable and approachable. She was able to answer all the questions I posed.

Yvonne White

I've recently purchased a property with the help of Pace. I found the staff extremely helpful and friendly. My first contact was Katie, she showed me around the property and liaised with the vendor. After, I dealt mostly with Sue Mellor. She was very knowledgeable and helpful. She kept me informed throughout the process and was the first to congratulate me on completion.

Roni Miller

I just thought I'd drop you a line about Adele Moore who is managing my flat. Adele is doing a great job and is a credit to Pace. She has done, and continues to do, exactly what she says she will do and as a customer that is exactly what I want. Adele doesn't take things at face value and investigates things when she needs to, again a thing that clients will prize.

Tony Mihill - Landlord

Thank you to the team at PACE for firstly providing excellent property management services over many years and secondly for helping me to sell my property recently.

All your hard work has been very much appreciated. Special mentions to Sara, Amy, Sue and Billy for their friendly and professional service!

Charlotte, (Property Management & Seller)